Last Updated: 22/05/2025
Introduction
My Fuel Pump Limited (“we”, “our”, or “us”) respects and values the privacy of our authorized delivery agents and drivers. This Privacy Policy explains how we collect, use, and protect your personal information through the My Fuel Pump Delivery – Driver App (the “App”). This App is strictly intended for verified and trained delivery personnel of My Fuel Pump Limited, Bangladesh’s first digital fuel delivery service licensed by Padma Oil Company Ltd and approved by
Bangladesh Petroleum Corporation. By using this App, you agree to the terms of this Privacy Policy. If you do not agree with our
practices, please refrain from using the App.
- Information We Collect
To ensure efficient and secure operations, we may collect the following information:
– Full name
– Phone number
– Device ID and IP address
– Delivery logs and timestamps
– Order history and delivery status - How We Use Your Information
We use the collected data to:
– Authenticate and verify delivery agents
– Assign and manage fuel delivery tasks
– Track delivery progress in real time
– Maintain records of completed deliveries
– Communicate with drivers and dispatch
– Provide customer support and resolve issues
– Improve app performance and operational efficiency
– Ensure safety and regulatory compliance
– Prevent misuse, fraud, or unauthorized access - Location Data
This App continuously collects location data (even when the App is closed or not in use) to:
– Enable live tracking of delivery routes
– Verify timely and accurate deliveries
– Comply with regulatory and internal safety standards - Data Sharing
We may share your data only with:
– Internal operations and dispatch teams
– Government authorities, when required by law
– Payment processors (for reimbursement or payment-related operations)
– Third-party service providers for secure communication and infrastructure management
– In case of mergers, acquisitions, or business restructuring, as permitted by law
We do not sell, rent, or share your personal information for marketing purposes. - Data Security
We take reasonable technical and administrative measures to protect your data. However, the safety of your login credentials is your responsibility. Please avoid sharing your password or access token. If you suspect unauthorized use of your account, inform us at info@myfuelpump.com
immediately. - Data Retention
We retain your personal and operational data only for as long as required for:
– Legal and regulatory compliance
– Operational audit trails
– Dispute resolution or fraud prevention
Upon termination of your delivery agreement, your data will be anonymized or deleted in accordance
with applicable laws. - Your Rights
You have the right to:
– Access the information we hold about you
– Request correction or deletion of your data
– Withdraw consent for data use (where applicable)
– Lodge a complaint with our Compliance Officer at info@myfuelpump.com
Upon receiving a request for deletion at info@myfuelpump.com, we will assess its validity and comply with it within one month, or 30 calendar days, of receipt of the data subject’s request, unless we have legitimate grounds for refusal. - Grievance Redressal
If you have any complaints or queries regarding data usage or this Privacy Policy, please contact:
Compliance Officer
Email: info@myfuelpump.com
Phone: +8801713132565, +8801713132572
Office: Staff Quarter Link Road, Nagdarpar, Mostamajhi, Dag No. 3267, Khilgaon, Dhaka 1219,
Bangladesh - Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted here and notified via the App. Continued use of the App after such updates constitutes your acceptance of the revised policy.
Governing Law
This Privacy Policy is governed by the laws of Bangladesh, including but not limited to:
– The Bangladesh Information Technology Act, 2006
– The Digital Commerce Guideline 2021
– Relevant data protection laws and transport regulations
