Last modified date: 04/04/2024
My Fuel Pump Limited recognizes the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information we collect on www.myfuelpump.com (the “Website”). The App & Website are owned and operated by My Fuel Pump Limited, a private limited company registered under the provisions of the Bangladesh Companies Act 1994 having its registered office at Staff Quarter Link Road, Nagdarpar, Mostamajhi, Dag No. 3267, Khilgaon Dhaka 1219, Bangladesh.
By visiting and/or using the App & Website, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. My Fuel Pump Limited reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the App & Website. The modified Privacy Policy would be effective from the date of modification that is posted by My Fuel Pump Limited on the App & Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the App & Website.
Information that is collected by My Fuel Pump Limited on the App & Website shall be used by My Fuel Pump Limited only for the purpose of providing the Services, and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy.
Information that is collected by My Fuel Pump Limited:
1. Name
2. Email address
3. Mobile/Phone number/s
4. Address (residential/commercial)
5. Location details
6. IP address
7. NID screenshot
8. Purchase History
In providing the various services that are available on the app, My Fuel Pump Limited may have to collect certain personal information from you. This information would, inter alia, include the following:
Use of your personal information by My Fuel Pump Limited:
To contact you: The contact information you provide would be used by My Fuel Pump Limited to contact you for the confirmation of an order or for any other Service.
To improve the quality of the Services: My Fuel Pump Limited might use your information to improve the functionality of the Services and to ensure that its quality is maintained / bettered.
For security purposes: My Fuel Pump Limited might use the information provided by you on the App & Website to protect our company, our customers, or our App & websites.
For marketing purposes: My Fuel Pump Limited might send you information about special promotions or offers. My Fuel Pump Limited might also notify you of new or improved features on the App & Website.
Transactional communications: My Fuel Pump Limited may also contact you by way of emails or SMSs to confirm an order, confirm the payment of Charges etc. My Fuel Pump Limited shall use your information only in a manner that is permitted by applicable law.
Sharing of information by My Fuel Pump Limited with third-parties:
Service Providers: My Fuel Pump Limited shall share your information with persons who My Fuel Pump Limited has contracted with for assistance with performing the Services such as payment processors or transactional message processors.
Compliance with law: My Fuel Pump Limited might share your information to respond to a court order or Regulators. My Fuel Pump Limited may share your information if a government agency or investigatory body requests My Fuel Pump Limited to do so.
Mergers and Acquisitions: If My Fuel Pump Limited sells its business or hives of a portion of the same to a new entity, your personal information that is available on the App & Website may be transferred to the new entity.
Security of your information:
Please note that neither My Fuel Pump Limited nor any of its employees would have access to the password that relates to your User account on the App & Website. You shall be solely responsible for protecting your login credentials to the App & Website, and My Fuel Pump Limited shall not be liable in any manner for unauthorized use of your login credentials. You shall be liable to My Fuel Pump Limited for any loss suffered by My Fuel Pump Limited as a result of unauthorized use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify My Fuel Pump Limited at info@myfuelpump.com .
While My Fuel Pump Limited shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for theft or loss of data due to unauthorized access to the User’s electronic devices.
Cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you grant the permission, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. My Fuel Pump Limited uses traffic log cookies to identify which pages are being used. This helps My Fuel Pump Limited analyze data about web page traffic and improve the functioning of the Website. This information is used by My Fuel Pump Limited only for statistical analysis and then the data is removed from the system. Please note that My Fuel Pump Limited does not have any control over the cookies that are placed by third party links on the Website. My Fuel Pump Limited does not represent to you that such third party websites have their own Privacy Policies or that the information that is provided by you to them would be secure.
Your Personal Data Retention Policy:
At MyFuelPump, we have a stringent policy on how we handle your personal data. We only keep your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy. This includes meeting legal requirements, such as complying with applicable laws, and enforcing our agreements and policies.
Additionally, we might hold onto Usage Data for analysis purposes. While we typically keep Usage Data for a shorter period, there are exceptions. For example, we might retain it longer if it’s crucial to enhance the security or functionality of our service, or if legal obligations require us to do so.
Erasure of Personal Data: At MyFuelPump, we understand the importance of safeguarding your personal data and respect your rights to control its usage. As part of our commitment to transparency and compliance with data protection regulations, we offer a streamlined process for erasing your personal data under the following circumstances.
No Longer Necessary: If the personal data we hold is no longer necessary for the original purpose it was collected or processed for, you have the right to request its erasure.
Withdrawal of Consent: You have the right to withdraw your consent for us to hold and process your data. Upon receiving such a request, we will promptly erase the relevant personal data, provided we have no other legal basis for retaining it.
Objection: Should you object to the holding and processing of your personal data, we will respect your wishes and erase the data unless there are overriding legitimate grounds for us to retain it.
Unlawful Processing: If your personal data has been processed unlawfully, you have the right to request its erasure.
Legal Obligation: We will erase your personal data if its retention is no longer necessary for us to comply with a particular legal obligation.
Upon receiving a request for erasure at info@myfuelpump.com, we will assess its validity and comply with it within one month, or 30 calendar days, of receipt of the data subject’s request, unless we have legitimate grounds for refusal. We are committed to informing you of the erasure within this timeframe. In cases where the request is complex, we may extend this period by up to two months, and you will be duly informed of the need for the extension.
Should you have any questions or concerns regarding the erasure of your personal data, please do not hesitate to contact our support team at info@myfuelpump.com. Your privacy and trust are of utmost importance to us.
Redressal of grievances
If a User has any questions or grievances regarding the Website, the contents thereof or the Services, the User may reach out to customer support at email address info@myfuelpump.com (the “Grievance Officer”). The Grievance Officer shall address any complaint or grievance that is raised.
Miscellaneous Provisions
Force Majeure. My Fuel Pump Limited shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott. My Fuel Pump Limited may at any time, in its sole discretion and without advance notice to you, cease operation of the App & Website and the provision of the Services.
No Waiver. A delay or failure by My Fuel Pump Limited to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.
Notices: All notices given to a User by My Fuel Pump Limited or by a User to My Fuel Pump Limited or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid internationally-recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:
Notice to My Fuel Pump Limited: Staff Quarter Link Road, Nagdarpar, Mostamajhi, Dag No. 3267, Khilgaon Dhaka 1219, Bangladesh.
Email: info@myfuelpump.com .
Notice to User:
At the email address provided by you at the time of registration on the app.
Governing Law; Jurisdiction. This Privacy Policy is governed by the provisions of Bangladesh law, including but not limited to the following:
1. The Bangladesh Contract Act, 1872;
2. the (Bangladesh) Information Technology Act, 2006;
3. Bangladesh Petroleum Act 1974
4. Bangladesh Petroleum Law 2016
5. Bangladesh Petroleum Corporation Law 2016
6. Bangladesh Petroleum Bidhimala 2018
7. Digital Commerce Nitimala 2018
8. Digital Commerce Guideline 2021
This App & Website originates from Dhaka, Bangladesh. This Privacy Policy will be governed by the laws that are applicable in Bangladesh. By using this App & Website, you consent to the jurisdiction and venue of the courts located in Dhaka, Bangladesh in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy.
Changes To This Privacy Policy
We may update Our Privacy Policy periodically, and will notify You of changes by posting the new Privacy Policy on this page. We will also notify You via email and/or a notice on Our Service before changes take effect, updating the “Last updated” date at the top. It’s advised to review this Privacy Policy periodically for any changes, as they become effective when posted here.
Contact us
To resolve a complaint regarding the website & app or to receive further information regarding the use of the website & app, please contact us at:
My Fuel Pump Limited, Nagdarpar, Mostomajhir Mor, Nimbagan, Dag No: 3267, Banasree – Staff Quarter Link Road, Khilgaon, Dhaka, Bangladesh.
Ph: +8801713132565 , +8801713132572, info@myfuelpump.com
